Why is teaching conflict resolution so important for your employees?

• Lost work time.
• Loss of workers.
• Loss of efficient production.
• Loss of energy and creativity.
• A hostile environment.
• Broken relationships.                

No workplace can afford to ignore the problems of conflict! 

 This hands-on seminar will focus on topics such as these:

• The common causes of conflict.
• Why most people hate conflict.
• Ten reasons why people avoid conflict.
• Seven choices people make when conflict occurs
  Positive outcomes that come from conflict. 

How might conflict be resolved peacefully and productively?

We will teach you and your staff some ways to help resolve conflict. 

We focus on:

         Effective communication.

         Active listening.

         Problem solving.

Guidelines to Resolving Conflict:

• Resolving disputes quickly. 
• Describing what you want.
• Keeping a lid on emotions.
• Listening to what the other person wants.
• Defining the conflict as small and specific.
• Describing your feelings.
• Exchanging reasons for your positions.
• Exchanging cooperative intentions.

  Our seminars are interactive.  Your staff will be able to practice using many tools. They will work through scenarios, ask questions and participate in meaningful discussions.   Contact us today for your tailor-made training on conflict resolution!

creativity52@comcast.net