TEACHING CONFLICT RESOLUTION
No workplace can afford to ignore the problems of
conflict!
This hands-on seminar
will focus on topics such as these:
- The common causes of conflict.
- Why most people hate conflict.
- Ten reasons why people avoid conflict.
- Seven choicespeople make when conflict occurs.
- Positive outcomes that come from conflict.
Why is teaching
conflict resolution so important for your employees?
Conflict is just a part of our lives,
whether we like it or not. Whether it results from different
personalities, competition, or dissimilar goals and expectations, conflict
means:
- Lost work time.
- Loss of workers.
- Loss of efficient
production.
- Loss of energy
and creativity.
- A hostile
environment.
- Broken
relationships.
How might conflict be resolved peacefully and productively?
We will teach you and your staff some ways to help resolve conflict by focusing on:
- Effective communication.
- Active listening.
- Problem solving.
Guidelines to Resolving Conflict:
- Resolving
disputes quickly.
- Describing what
you want.
- Keeping a lid on
emotions.
- Listening to what
the other person wants.
- Defining the
conflict as small and specific.
- Describing your
feelings.
- Exchanging
reasons for your positions.
- Exchanging
cooperative intentions.
Our seminars are interactive. Your staff will be able to practice using many
tools. They will work through scenarios, ask questions and participate in
meaningful discussions. Contact us today for your tailor-made
training on conflict resolution!
